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GCS … This is the GCS Global Callcenter Solutions (CO) company profile. We get it. We offer domestic and near-shore contact centers producing above average results with scalable capacity. As a non-collections call center, negativity from customers is minimal. Great customer service begins with friendly and helpful people. Continuum customer care and call center … Our F.E.E.D program provides daily feedback to agents and is unique in its coaching and learning approach. Continuum Global Solutions customer care services and call centers have been embraced by top companies worldwide. GCS is YOUR Contact Center Solution GCS has an seasoned, contact center centric management team. hbspt.cta._relativeUrls=true;hbspt.cta.load(2290828, '573a8cc4-a110-4ced-9bd8-7dd1908f239e', {}); GCS knows people, but we also know process. “Say This. But that is just the beginning. Terms of Use. Copyright © 2020 GCS Agents GCS serves Fortune 500 clients with third party telephone based services and is located in Pueblo, Colorado. Global Contact Services was founded to give businesses an alternative to the traditional call center outsourcing companies. We offer turnkey solutions, which encompass contact center deployment, operation, staffing, and management services.  |  Get the inside scoop on jobs, salaries, top office locations, and CEO insights. We have the knowledge and expertise to handle all your customer contact needs. Our proprietary approach to hiring, training, and teamwork delivers performance that adds value to your company. We study your company, culture, needs and objectives before offering a solution that fits. A free inside look at GCS Global Callcenter Solutions (CO) salary trends based on 9 salaries wages for 6 jobs at GCS Global Callcenter Solutions (CO). Experience the difference that hiring an experienced contact center … GCS is the agile business services partner that companies need in this digital world. Our hub-and-spoke model provides cost-effective models for most types of programs. We even have it available on-line or licensed for your team. Omnichannel options meet the customer in their channel of choice. Come join our team and be part of a people-first culture. We have the knowledge and expertise to handle all your customer contact needs. You get paid good to sit there and do nothing for hours and sometimes half … We tailor call center and contact center processes to meet your company culture, needs, and business goals. GCS helps you deliver a quality customer contact experience for each customer, every time. Training is done before a project or campaign starts, but we don’t stop there. Experience the difference that hiring an experienced contact center company makes in your operations and performance. From insurance to healthcare, tech support to security, we ensure agents deliver on the customer experience while meeting all compliance requirements. We can help you discover opportunities while achieving new levels of efficiency through new tactics, technologies, better resource management, and process improvement. At GCS, we have the experience to handle it. GCS Global Callcenter Solutions - 224 W 2nd ST., Pueblo, Colorado 81003 - Rated 3.8 based on 20 Reviews "I enjoy the time spent here. The training approach is time and cost-effective. We provide call center solutions. hbspt.cta._relativeUrls=true;hbspt.cta.load(2290828, '328dcf4b-8cce-48e9-8b94-0a91b469240a', {}); GCS has an seasoned, contact center centric management team. Read employee reviews and ratings on Glassdoor to decide if GCS Global Callcenter Solutions (CO… Target agent selection and the daily training and coaching provides exceptional customer support and service. Employees get to practice what they learn. Find out what works well at Global Contact Services from the people who know best. Our proprietary approach to hiring, training, and teamwork delivers performance that adds value to your company. At GCS, we use proven adult learning strategies to match the agent to their style of learning. Managing contact center staff is a multifaceted challenge. I understand that the employer may request an investigative consumer report from a consumer reporting agency.  |  We minimize idle staff at low demand and staff up to meet the peaks. Outsourcing should be INVISIBLE to your customers. Let’s talk! Share your challenges with us. At GCS we believe our success comes from the quality of people in our organization. Our Fortune-500 clients rely on our vast expertise in customer care management. GCS makes your contact center great with effective human capital management. We minimize idle staff at, Having the right training and education makes it easy for agents to deliver top performance. If you have never applied with us before you can Apply online with the listed link below or come in to our office at 224 W. 2nd St … Then we recruit and select the agents that fit. Our program includes our proprietary training program that focuses on soft skills and empathy. Put our experience to work for you! Omnichannel options meet the customer in their channel of choice. Our Workforce Management team uses forecasts and historical data to adjust staffing and schedules to match the team to your demand. Together we can discuss next steps. BBB accredited since 7/16/2007. Find out what works well at Global Call Center Solutions from the people who know best. They give you great hours. Organizations, like people, are unique. Compare pay for popular roles and read about the team’s work-life balance. Compare pay for popular roles and read about the team’s work-life balance. Our Workforce Management team uses forecasts and historical data to adjust staffing and schedules to match the team to your demand. Together, we can explore multiple contact channels, technology integration, and technology options. We understand process and how to manage to consistently to get the results you need - with every interaction. Our customer service centers … Call on us to handle all your contact center operations or invite us in to train your staff and improve your back office processes. Find out what works well at GLOBAL CALLCENTER SOLUTIONS from the people who know best. This report may include information as to my character, reputation, p Whether you want help handling calls, completing, Agents are grouped in teams and inspired by dedicated Team Leaders. Global Callcenter Solutions (GCS) aims to create value for clients by building and managing world-class customized call center solutions based upon a highly qualified workforce, best-in-class call center … Ready for an upgrade, but want what works, not just shiny new stuff? Watch the video on delivering Customer Service Sanity. Our effectiveness with people and efficiency with the process adds up to real value for you. Plus, we offer multiple … Let's discuss your specific needs. Let us help your company improve your center in all phases of operations. Reviews from GCS employees about working as a Call Center Representative at GCS. Compare pay for popular roles and read about the team’s work-life balance. hbspt.cta._relativeUrls=true;hbspt.cta.load(2290828, '849469e9-dade-4a38-b6ca-2fc0a47db33b', {}); Whether in your center or ours, let us assemble a team that is a true extension of your dedication to the customer. For over 5 years, GCS, the global leader in customer experience management, has been connecting customers with the world’s most successful companies.. GCS … Often we simply improve the use of the tools you already have. SHRM Endorsed Customer Service Certification, Omnichannel Experience tracks Customer History, Data Analytics improve program and decision making, Workforce Management scheduling to match demand.  |  Whether you want help handling calls, completing back office tasks, or building your next center GCS is your all-in-one outsourcing solution. The program is SHRM certified and endorsed by call center organizations. GC Services is the largest privately-held outsourcing provider of call center management and collection agency services in North America. - Contractor of turn-key call centers and back office services- Staff training that delivers consistent customer service- Technology, channel and self-service integration. GCS strives to provide a comfortable, positive environment, in depth training, knowledgeable supervisors and managers, and … Global Callcenter Solutions (GCS) aims to create value for clients by building and managing world-class customized call center solutions based upon a highly qualified workforce, best-in-class call center … We understand, - Contractor of turn-key call centers and back office services, - Staff training that delivers consistent customer service, - Technology, channel and self-service integration, GCS is the industry leader in managed contact centers for good reason. Uncover why Global Call Center … Learn about GCS culture, salaries, benefits, work-life balance, management, job security, and more. All content is posted anonymously by employees working at GCS Global Callcenter Solutions (CO). GCS’ business strategy centers on: • Developing a consultative relationship with its clients; applying its expertise in not only call center … The pay is okay as long as you make into work and do what you have to do like with any other employer. GCS is the industry leader in managed contact centers for good reason. Terms of Use. Our agents become your subject matter experts. We understand human communications and how to help agents communicate with your customers. Copyright © 2020 GCS Agents Whatever your customer contact needs, GCS has the expertise to help you. We make sure that it isn’t YOU outsourcing your call center to us – it’s GCS running YOUR call center … These traditional players treat contact center services like a commodity, and accept high attrition, low skill levels and mediocre service as a necessary evil of contact centers. Uncover why GLOBAL … GCS security with the aid of security assessment, the team of assessors can prove that crucial security standards and controls are combined into the composition as well as the implementation of the plan, … Privacy Policy We start with careful defining the right skill set and attitude for your program. Both in the classroom and during nesting activities. We take pride in creating American jobs, providing ethical services, and always ensuring that we call in a respectful manner compliant with all national and local do call … Global Callcenter Solutions (GCS) provides its customers support options covering the full customer lifecycle - from customer acquisition to customer care to customer retention. GCS manages the thousands of inputs required to find, train, staff and manage your outsource team. We offer domestic and near-shore contact centers producing above average results with scalable capacity. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Former Employee - Call Center Representative ... Glassdoor has 12 GCS Global Callcenter Solutions (CO) reviews submitted anonymously by GCS Global Callcenter Solutions (CO) employees. Global Callcenter Solutions, 225 West 2nd Street, Pueblo, CO, 81003, United States jwoods@gcswww.com Having an on-going coaching and feedback is a winning strategy for continuous improvement -. We represent YOU to your customers. We design a workflow that emphasizes your unique talents while meeting your performance goals. Agents are grouped in teams and inspired by dedicated Team Leaders. Having an on-going coaching and feedback is a winning strategy for continuous improvement - everyday. We represent YOU to your customers. We understand human communications and how to help agents communicate with your customers. Call on us to handle all your contact center operations or invite us in to train your staff and improve your back office processes. By using a mix of people, process and systems, we blend together a program that reflects your company values and meets your needs. Our training style is packed with activities and designed to mimic real-world scenarios and impart your company culture. Take the next step. Telemarketing Services in Pueblo, CO. See BBB rating, reviews, complaints, request a quote & more. We provide ongoing coaching and support to develop employees and provide continuous customer service improvement. Our agents … GCS is an expert in contact centers, but we don’t try to push a readymade solution on you. Glassdoor gives you an inside look at what it's like to work at GCS Global Callcenter Solutions (CO), including salaries, reviews, office photos, and more. GCS can help your customer service and contact center efforts succeed by hiring people who fit your company, training them for success and managing them for performance. Privacy Policy Get the inside scoop on jobs, salaries, top office locations, and CEO insights. We are ready to deliver visible results for you. Workforce management and flexible scheduling, GCS manages the thousands of inputs required to find, train, staff and manage your outsource team. At GCS, we are customer service professionals. Workforce management and flexible scheduling ensures sure someone is available to take the call. hbspt.cta._relativeUrls=true;hbspt.cta.load(2290828, '27ff4754-4ac4-4cb9-90e0-1ff9f0d1164a', {}); Having the right training and education makes it easy for agents to deliver top performance. Most of the time” (™) contains the essential building blocks of customer service. Not That. At GCS, we are customer service professionals. 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